Introduction
Dunstan Asset Integrity Pty Ltd (“DAI”, “we”, “us” or “our”) respects the privacy of individuals whose personal information we collect and handle.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our website, enquiries, communications and professional services.
We aim to handle personal information in accordance with applicable Australian privacy laws and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, contacting us or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Personal information we may collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- business or organisation name;
- job title or position;
- email address;
- telephone number;
- business address;
- information provided through website enquiry or contact forms;
- information provided when arranging inspections, consultations or other services;
- correspondence and communications with us;
- appointment and scheduling information;
- information reasonably required to prepare quotations, perform services or respond to enquiries;
- records or notes relating to telephone calls, meetings or consultations;
- technical information relating to your use of our website, such as IP address, browser type, device information, referring pages and website usage information; and
- any other information you voluntarily provide to us.
How we collect personal information
We may collect personal information:
- directly from you;
- through our website;
- through online forms;
- by telephone, SMS or email;
- during consultations, meetings or inspections;
- through appointment or calendar booking systems;
- through referrals or introductions;
- from your employer, representative or organisation;
- from contractors, clients or other parties involved in a project;
- from publicly available sources where appropriate; and
- through third-party platforms and service providers used to operate our business.
Website and technical information
When you visit our website, certain technical information may be collected automatically.
This may include your IP address, device and browser information, pages visited, time spent on the website, referring website and similar usage information.
We may use cookies, analytics technologies and similar tools to operate and improve our website, understand website usage, maintain security and measure the effectiveness of our communications.
You may be able to disable cookies through your browser settings, although doing so may affect certain website functionality.
How we use personal information
We may collect, hold and use personal information to:
- respond to enquiries;
- communicate with prospective and existing clients;
- arrange consultations, inspections and meetings;
- assess project and inspection requirements;
- prepare quotations, proposals and scopes of work;
- provide our professional services;
- manage client and project relationships;
- maintain records relating to inspections and services;
- issue and administer invoices and accounts;
- provide customer support;
- send service-related emails and SMS messages;
- follow up enquiries and appointments;
- manage our internal business operations;
- maintain and improve our website and systems;
- protect our business, systems and users against fraud, misuse or security threats;
- comply with contractual, regulatory, insurance and legal obligations; and
- exercise or defend our legal rights.
Email and SMS communications
Where permitted by law, we may communicate with you by email, telephone or SMS regarding an enquiry, appointment, service or existing business relationship.
Where we send commercial electronic messages, we aim to comply with the Spam Act 2003 (Cth), including applicable requirements concerning consent, sender identification and unsubscribe facilities.
You may request that we stop sending marketing communications at any time.
Operational or transactional communications relating to an active enquiry, appointment, project, account or service may still be sent where appropriate.
Australian spam rules require commercial electronic messages to identify the sender and provide an appropriate unsubscribe mechanism, with unsubscribe requests generally required to be actioned within five working days.
Telephone calls and call recording
Telephone calls to or from DAI may be recorded or monitored where permitted by applicable law for purposes such as record keeping, quality assurance, training, dispute resolution and maintaining accurate records of client instructions.
Where required, notice or consent will be obtained in accordance with applicable laws.
Call records, recordings and associated information may be stored within telecommunications, customer relationship management or other business systems used by DAI.
Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- employees and authorised representatives of DAI;
- contractors and professional advisers;
- information technology and website providers;
- customer relationship management providers;
- telecommunications providers;
- email and communications providers;
- cloud hosting and data-storage providers;
- accounting and payment providers;
- insurers, auditors, accountants and legal advisers;
- regulators, government bodies or law enforcement agencies where required or authorised by law;
- clients, contractors or other project participants where reasonably necessary for the relevant project or service; and
- another party where you have authorised the disclosure.
Third-party service providers and overseas disclosure
DAI uses third-party technology and cloud-based service providers to operate its website, communications, customer relationship management, scheduling and business systems.
Some service providers may store or process information outside Australia, including in the United States or other jurisdictions in which their infrastructure or service providers operate.
Where applicable, we take reasonable steps to ensure that personal information disclosed to third parties is handled appropriately and in accordance with applicable legal requirements.
Security
We take reasonable administrative, technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.
You provide information electronically at your own risk to the extent permitted by law.
Where personal information is no longer reasonably required, we may destroy or de-identify it where appropriate and subject to our legal, contractual, professional and record-keeping obligations.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In some circumstances, applicable law may permit us to refuse access or correction. Where required, we will explain the reason for doing so.
Requests can be made using the contact details below.
Privacy complaints
If you believe we have not handled your personal information appropriately, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Third-party websites
Our website may contain links to third-party websites or services.
DAI does not control those websites and is not responsible for their privacy practices, security or content.
You should review the privacy policies of third-party websites before providing personal information to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, systems, services or legal obligations.
The current version will be published on our website with its latest revision date.
Contact
For privacy enquiries, access or correction requests, or complaints, please contact:
Dunstan Asset Integrity Pty Ltd
Email: admin@dunstanai.com.au
Phone: 0468 065 955
Australia
Dunstan Asset Integrity Pty Ltd — ACN 700331004